Service case
Before and after an intervention
Illustrative images of a typical intervention.
We install and relocate self-service terminals across Mombasa and the coast region. At high-traffic branches a single terminal out of service disrupts the whole day, which is why those locations get shorter response windows in the contract. That is exactly what we work on: why are there so many people waiting.
Serving Mombasa with quality materials and certified professionals.
From survey to go-live across a branch network.
Anchoring, then connection and commissioning.
Surrounds and signage along the customer route.
Assessment of power supply and connectivity.
Weekly progress across all sites in a rollout.
Snagging and adjustments after go-live.
Real reviews from Mombasa clients.
"They flagged the humidity issue before we ordered. That advice was worth the contract."
"Relocated two machines between branches with the asset records intact."
"They cover the whole coast, which no one else quoted for."
Illustrative images of a typical intervention.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Contact us today and receive fast, professional service.